Refund policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To qualify, items must be:
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In the same condition as received (unworn/unused)
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With original tags and packaging
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Accompanied by a receipt or proof of purchase
To start a return, email us at info@cinaesthesiaproductions.com. Please send returns to: [INSERT RETURN ADDRESS].
Note: Returns sent without prior approval will not be accepted.
If your return is approved, we’ll email you a prepaid return label and instructions.
Damages & Issues
Check your order as soon as it arrives. If it’s defective, damaged, or the wrong item, email us immediately so we can fix it.
Non-Returnable Items
Some items can’t be returned, including:
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Perishables (food, flowers, plants)
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Custom or personalized items
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Personal care products
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Hazardous/flammable materials
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Sale items & gift cards
If you’re unsure, contact us before purchasing.
Exchanges
Want to swap an item? The quickest way is to return the original and place a new order once your return is accepted.
EU Customers
If your order ships to the EU, you have 14 days to cancel or return—no questions asked. Items must be unused, in original condition, and include proof of purchase.
Refunds
Once we receive and inspect your return, we’ll confirm if it’s approved. If yes, your refund will be issued to your original payment method within 10 business days.
If it’s been more than 15 business days since your return was approved, contact us at info@cinaesthesiaproductions.com.